Abbess Instruments’ products (the unit) are carefully tested and inspected before leaving the
factory. We warrant the product to be free from defects in material and workmanship under
normal use and service for 12 months from the date of receipt, under the following
Abbess acrylic lids and acrylic vacuum chambers are designed to be robust, however due to the
nature of acrylic, are not meant to withstand being dropped, having a point load placed of them
or withstanding sharp blows. They are also prone to becoming scratched and abraded,
especially when caustic samples are placed inside of the chamber or when solvents containing
caustics or abrasives are used to clean the acrylic components of the chamber. For these
reasons Abbess will only warranty these acrylic parts from defects in the workmanship and the
material themselves, but not for any effects of mishandling or otherwise normal use that can be
detrimental to acrylic.
Shipping Disclaimer: The components of Abbess Systems are, by their nature, delicate. Abbess
Instruments strongly recommends that all systems containing electronics be shipped by air
and/or air ride trucks. Abbess cannot be responsible for components becoming loose or
damaged during transit. We have found through our experiences that regardless of how well
electronics are packed for shipping they are prone to damage. For that reason we will only ship
systems containing electronics via air ride truck or air unless specified otherwise by the
customer. If a customer chooses to ship another mode of shipping the customer assumes full
responsibility for any damage incurred in shipping. Abbess will automatically, without notice,
void a warranty if systems containing electronics are not shipped as we recommend. Voiding of
the warranty will be for all damage, including latent damage. Under no circumstances will
Abbess warranty a product that has been shipped via hard-body truck (or any other method
which subjects the equipment to vibrations and/or shocks) or ocean. It is the customer’s
responsibility to file an insurance claim in a timely manner. Any work done by Abbess as a
result of damage in shipping will be billed at our usual rate and there will be a charge for any
parts and material, as well as shipping charges.
Warranties will become void if units are kept in an environment that causes contamination to
the units, including components. Any operating difficulties caused by dirt or contamination will
not be covered by warranty.
In the event of defect in materials or workmanship, we will either repair or replace, at our
option, any part that in our judgment shows evidence of such defect.
This warranty does not cover wear or expendable items such as gaskets/o-rings, oil, fittings,
batteries or refrigerant.
This warranty does not apply if, in our opinion, the unit has been misused, abused, altered in
any way, tampered with, or used in life-cycle testing.
Abbess Instruments will not warranty any item for which payment is due.
Abbess will only be responsible up to the cost of the unit. This warranty does not cover any
consequential damages. At the end of the warranty period, Abbess shall be under no further
warranty obligation expressed or implied.
For service please request a return material authorization (RMA) number from Abbess by
calling 1-508- 881-8811. After an RMA has been assigned, ship the unit, freight prepaid, in the
original crating. If the original crating is not available, suitable crating must be used. An
appropriate method of shipping must be used. Abbess is, in no way, responsible for items
damaged while in transit to the Abbess facility.
There will be a charge for all repairs made that are not, under Abbess judgment, made as