RMA Procedure

To ensure a smooth return process, please follow the steps outlined below for any products you wish to return.

Note: All returns from customers must be authorized with a Abbess Instruments RMA (Return Merchandise Authorization) number. Any returns of defective units or parts without valid RMA numbers will not be accepted; they will be returned to the customer at the customer’s cost without prior notice.

Step 1: Determine Eligibility

Before initiating an RMA request, ensure that your product qualifies for return. Products may be eligible for return if they meet the following criteria:

• The item is defective or damaged.
• The item is incorrect or not as described.
• The return is initiated within the specified return period (usually 30 days from the date of receipt).

Step 2: Gather Required Information

To expedite the RMA process, please have the following information ready:

• Order number
• Product name and model
• Reason for return
• Condition of the product (e.g., unopened, defective, etc.)

Step 3: Submit an RMA Request

1. Contact Customer Service: Reach out to our customer service team via email or phone.
   • Email: [email protected]
   • Phone: 508-881-8811
2. Provide Information: Share the required information gathered in Step 2 with the customer service representative.
3. Receive RMA Number: Upon approval, you will receive a unique RMA number. This number is essential for processing your return.

Step 4: Prepare the Product for Return

1. Repack the Item: Ensure the product is securely packaged in its original packaging, if possible. Include all accessories, manuals, and any promotional items.
2. Label the Package: Write the RMA number clearly on the outside of the package. This helps us identify and process your return quickly.

Step 5: Ship the Product

1. Choose a Shipping Method: Use a reliable shipping service that provides tracking. You are responsible for return shipping costs unless otherwise stated.
2. Send to the Address Provided: Ship the package to the address specified by our customer service team. Make sure to keep the tracking information for your records.

Step 6: Track Your Return

Once your return is shipped, you can use the tracking number to monitor its status.

Step 7: Refund/Replacement Processing

Upon receiving and inspecting the returned item, we will process your refund or replacement within 5-7 days business days. You will receive a confirmation via email once your return has been processed.

Additional Notes

• Items returned without an RMA number will not be accepted.
• Please keep a copy of your RMA request and tracking information for your records.
• Certain items may be subject to restocking fees. Please check our return policy for more details.

For any further questions regarding the RMA process, please don’t hesitate to contact our customer service team.

Thank you for choosing us! We appreciate your understanding and cooperation.